# Flovi > Flovi is an AI-powered WhatsApp automation SaaS for South African small and medium businesses, providing done-for-you AI agents that handle customer conversations, bookings, leads, and follow-ups 24/7. Flovi gives South African businesses an AI agent that runs their WhatsApp number. The agent handles every incoming message — bookings, FAQs, lead capture, and follow-ups — automatically, around the clock. Setup takes 48 hours. No technical knowledge required. ## What Flovi Does Flovi connects to a business's existing WhatsApp Business number and deploys an AI agent trained on that business's services, pricing, and frequently asked questions. The agent responds to customer messages in the business's voice, books appointments, captures lead information, and sends automated follow-ups — without any manual intervention. ## Who Flovi Is For Flovi is designed for South African SME owners who: - Receive customer enquiries via WhatsApp and cannot answer them instantly - Lose leads because messages go unanswered after business hours - Spend significant time manually managing WhatsApp conversations - Want to automate bookings, follow-ups, and lead nurturing without hiring extra staff Specific industries served: hair and beauty salons, medical practices, contractors and trades, restaurants and cafés, gyms and wellness studios, vets and pet services, estate agents, tutors and training businesses, freelancers, auto and panel beating workshops, fashion and retail stores, cleaning services. ## Features - **AI WhatsApp Agent (24/7)**: Intelligent responses to customer messages including bookings, FAQs, quotes, and more — in the business's brand voice. Available on all plans. - **Interactive Menus**: Clients tap buttons and browse service lists instead of typing. Available on all plans. - **WhatsApp QR Code**: Scannable QR code for shop windows, business cards, receipts, and ads. Available on all plans. - **POPIA Consent Collection**: Legally compliant digital consent via WhatsApp, fully POPIA compliant with timestamps stored automatically. Available on all plans. - **Product Catalog**: Clients browse services and products as swipeable cards inside WhatsApp. Available on all plans. - **Drip Campaigns**: Automated follow-up sequences that nurture leads and re-engage cold contacts. Available on Growth and Pro plans. - **CSAT Scoring**: Automatic customer satisfaction rating collection after every interaction. Available on Growth and Pro plans. - **Lead Scoring**: AI scores every lead by urgency and intent so the business focuses on the hottest prospects first. Available on Growth and Pro plans. - **Abandoned Conversation Recovery**: Automatically re-engages prospects who went quiet before booking or replying. Available on Growth and Pro plans. - **Live Conversation Monitor**: Watch the AI handle clients in real time with full visibility. Available on Growth and Pro plans. - **Proactive Outreach**: Birthday messages, re-engagement campaigns, and seasonal broadcasts — all automated. Available on Growth and Pro plans. - **Ad Performance Tracking**: Tracks which Facebook and Instagram ads generate real leads and bookings. Available on Growth and Pro plans. - **WhatsApp Voice Note Transcription**: Transcribes customer voice notes to text so the AI can respond accurately. Available on all plans. - **15 African Language Auto-Detection**: Automatically detects and replies in the language the customer is writing in — including Zulu, Xhosa, Afrikaans, Sesotho, Tswana, Swahili, Hausa, Yoruba, Igbo, Amharic, Somali, French, Portuguese, Arabic, and English. Available on all plans. - **Sentiment Analysis and Complaint Escalation**: AI detects unhappy customers and escalates immediately to the business owner. Available on Growth and Pro plans. - **Broadcast Messaging**: Send one message to all contacts or a filtered segment instantly. Available on Growth and Pro plans. - **Instagram DM Management**: Handle Instagram Direct Messages from the same Flovi dashboard. Available on Growth and Pro plans. - **Facebook Messenger Management**: Handle Facebook Messenger conversations alongside WhatsApp. Available on Growth and Pro plans. - **Zapier and Webhook Integration**: Push Flovi events to Zapier, Make, Google Sheets, or any CRM. Available on Growth and Pro plans. - **Custom AI Persona**: Give the AI agent a unique name, tone, and full brand personality. Available on Pro plan only. - **RAG Knowledge Base**: Upload a price list, menu, or catalogue — the AI knows it all at query time. Available on Pro plan only. - **Multi-Agent Routing**: Route conversations to different AI agents based on topic or department. Available on Pro plan only. - **Escalation Flow**: AI detects when it is unsure and hands the conversation to a human agent automatically. Available on Pro plan only. - **Full Analytics Dashboard**: Conversion rates, response times, and feature usage reports. Available on Pro plan only. ## Pricing All prices are in South African Rand (ZAR). All plans include a 30-day free trial — the card is captured at signup but not charged until Day 31. No contracts. Cancel anytime. - **Starter**: R1,800/month — AI WhatsApp agent, interactive menus, QR code, POPIA consent, product catalog. Up to 1,000 conversations/month. 1 WhatsApp number. Standard analytics. Email support. - **Growth**: R3,200/month — Everything in Starter plus drip campaigns, CSAT scoring, lead scoring, abandoned conversation recovery, proactive outreach, live conversation monitor. Up to 5,000 conversations/month. 2 WhatsApp numbers. Priority WhatsApp support. - **Pro**: R6,500/month — Everything in Growth plus ad performance tracking (Meta and Google), unlimited conversations, up to 5 WhatsApp numbers, multi-location support, custom AI training and persona, dedicated account manager, monthly strategy call. - **Enterprise**: R12,000/month — Everything in Pro plus white-label option, full API access and integrations, unlimited WhatsApp numbers, custom reporting and dashboards, 99.9% uptime SLA guarantee, dedicated technical account manager, onboarding and staff training included, priority feature requests. Custom plans available. ## How Flovi Works 1. **Connect**: The business provides access to their WhatsApp Business number. Flovi handles verification, setup, and all technical configuration. 2. **Train**: Flovi loads the business's services, prices, FAQs, and booking availability. The AI agent is trained to sound like the specific business, not a generic chatbot. 3. **Go live**: The AI starts handling messages immediately. The business gets a dashboard to monitor everything. Flovi monitors 24/7. Most businesses are live within 48 hours of signup. ## Target Users - **Solo operators and freelancers** who cannot monitor WhatsApp all day - **Beauty salon and hair studio owners** who book appointments via WhatsApp - **Medical practice managers** needing after-hours appointment booking - **Contractors and tradespeople** who need to respond to lead enquiries quickly - **Restaurant and café owners** handling reservations and orders - **Gym and wellness studio owners** managing class bookings - **Estate agents** qualifying leads and scheduling viewings - **Retail business owners** managing product and order enquiries ## Compliance - Fully POPIA (Protection of Personal Information Act, 2013) compliant - WhatsApp Business API compliant (Meta-approved) - Client data isolated per tenant - Digital consent collected automatically with audit log ## Company Flovi (Pty) Ltd is a South African company. Website: https://flovi.co.za. Contact: hello@flovi.co.za or WhatsApp +27 78 855 1174. ## FAQ **Q: Do I need technical knowledge to use Flovi?** A: No. Flovi handles the entire setup. The business owner approves the content and Flovi goes live. No code or settings menus to touch. **Q: How quickly does Flovi go live?** A: Most businesses are fully live within 48 hours of signing up. **Q: Is there a free trial?** A: Yes. Every plan includes a 30-day free trial. The card is captured at signup but not charged until Day 31. Cancel during the trial and pay nothing. **Q: Is Flovi POPIA compliant?** A: Yes. Flovi includes built-in digital consent collection that is fully POPIA compliant, with timestamps and audit logs stored automatically. **Q: Can the AI be customised to sound like my business?** A: Yes. Flovi trains the AI on the business's exact services, pricing, tone, and FAQs. It sounds like the specific business, not a generic chatbot. **Q: What if the AI cannot answer a question?** A: The AI escalates unknown questions to the business owner or a team member via a notification. Rules are configurable — what gets handled automatically, what gets passed on. **Q: Will I be locked into a contract?** A: No. All plans are month-to-month. Cancel any time with 30 days notice. No penalties. **Q: What languages does the AI support?** A: Flovi automatically detects and responds in 15 African languages: Zulu, Xhosa, Afrikaans, Sesotho, Tswana, Swahili, Hausa, Yoruba, Igbo, Amharic, Somali, French, Portuguese, Arabic, and English. Language detection is automatic on all plans — no configuration required. The agent replies in whatever language the customer is using. **Q: Can I monitor what the AI is saying?** A: Yes. Growth and Pro plans include a live conversation monitor so the business can watch all AI interactions in real time and step in if needed. **Q: What happens to my WhatsApp history if I cancel?** A: Account data and WhatsApp conversation history is retained for 24 months after cancellation, then deleted. Earlier deletion can be requested at any time.